Delivery & Returns

All orders are subject to acceptance and availability.
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order. We will be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices specified.

If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your authority.

We aim to complete and fulfil your order within 7 working days. Most orders will be dispatched within 3 working days subject to credit clearance, address verification and availability of items. We will contact you in case of any fulfilment or stock issues via email or telephone.

Deliveries are made within working hours and may require a signature. For this reason, you may like to nominate a secure delivery address where someone is available to sign. Packing and delivery cost will be confirmed with your order. If you are ordering from outside the EU, please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

Shipping Rates

UK	£ 5
EU	£ 10
World	£ 15

Returns & Exchange Policy

If you are in any way unhappy with your goods you may send them back for an exchange or a full refund.
Goods must be returned within 14 days of despatch at the customers own expense. Before you return your order you must notify us within 48 hours of receiving the item.

We ask that you return the goods unused, with all the original packaging and tags attached and intact. Returns that are damaged or soiled may not be accepted and may be sent back to the customer on your own expense.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase.
All leather items may vary slightly due to the nature of the material. Whilst we take the utmost care to ensure that product descriptions and particularly colours are accurate; we cannot be held liable for any slight variations that can occur.

Please enclose your invoice supplied with your delivery. We advise that the goods be sent by recorded delivery as we cannot accept responsibility for any goods lost in transit. Customers are also advised sale items and reduced goods cannot be exchanged or refunded.

Returns received after the 14 days time frame or returns received without your notification are accepted at our discretion and can only be refunded with a credit note which can be used on your next purchase. Please send all returns to Garnet, Studio 4, 302 Dalston Lane, London E8 1JG.

Payment

Payment can be made securely via PayPal.

Once you have chosen your item place them in the basket, go to checkout and complete your details. You will then leave our site to go to PayPal a secure payment site. You do not need to register with PayPal to use them. On successful completion of your payment PayPal will email confirmation to you and Garnet.

Please mail us for other payment options, like cheque or direct bank transfer.

Prices shown on the site are in GBP and are inclusive of VAT. The GBP price of a product displayed on the website at the time the order is accepted will be honoured.

When ordering goods from outside the UK you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office. Please note that when ordering from us, you are considered the "Importer of Record" and must comply with all laws and regulations of the country into which you are receiving the goods.

We will take all reasonable care, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.